Lily House
Our website address is: https://lilyhouse.com.
Lily House Limited
Effective Date: 01 May 2026
Lily House Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you interact with us, visit our website, or use our services.
1. Who We Are
Lily House Ltd is a provider of clinical and therapy rooms for independent practitioners and a diagnostic centre.
Registered Address: Lily House, 11 The Shrubberies, George Lane, London, E18 1BD
Email: info@lilyhouse.com
Telephone: 020 8530 8888
For the purposes of data protection law, Lily House Ltd is the data controller for the data described in this policy.
2. Important: Independent Practitioners
Lily House operates as a multi-disciplinary clinic space.
All practitioners operating from Lily House are independent clinicians and businesses.
👉 Each practitioner is a separate data controller and is solely responsible for:
- Patient records
- Medical data
- Clinical notes
- Treatment decisions
Lily House Ltd does not control or take responsibility for clinical data held by practitioners.
Patients should refer to their practitioner’s own privacy policy for how their medical data is handled.
3. What Information We Collect
We may collect and process the following data:
a) Website & Enquiry Data
- Name
- Email address
- Phone number
- Enquiry details
b) Practitioner Data
- Contact details
- Business information
- Room usage and booking information
c) Communication Data
- Emails sent to us
- Phone call information
- Messages via WhatsApp or website forms
d) Technical Data
- IP address
- Browser type
- Pages visited
- Interaction with our website
e) CCTV (if applicable)
- Video recordings for security purposes within the premises
4. How We Use Your Data
We use your data to:
- Respond to enquiries
- Connect you with relevant practitioners (if applicable)
- Manage room bookings and practitioner relationships
- Improve our website and services
- Ensure security of the premises
- Comply with legal obligations
5. Legal Basis for Processing
We rely on the following legal bases under UK GDPR:
- Consent – when you submit an enquiry or opt into marketing
- Legitimate Interests – running and improving our business
- Contract – managing agreements with practitioners
- Legal Obligation – compliance with HMRC and regulatory requirements
6. Sharing Your Data
We may share your data with:
- Practitioners at Lily House (only where relevant to your enquiry)
- Service providers, including:
- Website hosting providers
- CRM systems (e.g. HubSpot)
- Analytics providers (e.g. Google)
- Communication tools (e.g. WhatsApp/Meta)
We do not sell your data to third parties.
7. International Data Transfers
Some of our service providers may store data outside the UK (e.g. USA).
Where this occurs, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs)
- Use of reputable, GDPR-compliant providers
8. Data Retention
We retain data only as long as necessary:
- Enquiries: up to 24 months
- Practitioner records: duration of relationship + legal requirements
- CCTV footage: typically 30 days
9. Data Security
We take appropriate measures to protect your data, including:
- Secure systems and password protection
- Restricted access to authorised personnel
- Physical security measures at Lily House
10. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
To exercise your rights, contact: info@lilyhouse.com
You also have the right to complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk
11. Marketing Communications
We may contact you if:
- You have made an enquiry
- You have opted in to receive updates
You can unsubscribe at any time by:
- Clicking unsubscribe in emails
- Contacting us directly
12. Cookies
Our website uses cookies to:
- Improve user experience
- Analyse website traffic
- Track interactions (e.g. WhatsApp clicks, forms)
You will be asked to consent to cookies via our cookie banner.
For more details, please see our Cookie Policy.
13. CCTV
CCTV may be in operation at Lily House for:
- Security
- Safety of staff and visitors
Footage is:
- Stored securely
- Accessed only when necessary
- Retained for a limited period
14. Changes to This Policy
We may update this policy from time to time.
The latest version will always be available on our website.
15. Contact Us
If you have any questions about this policy or your data:
📧 info@lilyhouse.com
📞 020 8530 8888
